Terms of Service

Ask Aida · Effective November 8, 2026

These terms are an agreement between Applied Field Services, Inc. ("we", "us") and the company that subscribes to Ask Aida ("Customer", "you"). By starting a trial or subscription, the person signing up confirms they can bind the Customer to these terms.

1. The service

Ask Aida is an AI assistant that answers questions about the Customer's data in the Aida ERP system, by voice or text, in English or Spanish. It reads Aida data only and never changes it. Ask Aida is an add-on: the Customer needs an active Aida account (Aida ERP is provided by AidaSoft Inc. under its own agreement), and each user must be an Aida user of that company.

2. Seats and users

• The Customer buys seats, one per user, and chooses who gets them.
• Each seat is for one named person and may not be shared. One active session per user is allowed at a time.
• Each user sees only what their assigned security levels in Aida allow. The Customer is responsible for setting those levels correctly in Aida.
• The Customer is responsible for its users' use of Ask Aida and for removing seats when people leave.

3. Free trial

• New Customers may start a 48-hour free trial. A payment card is required to start it.
• Unless the Customer cancels before the trial ends, the subscription starts and the card is charged for the seats on the account.
• One trial per company.

4. Price and overage

• Seat fees are billed monthly in advance. Overage is billed monthly in arrears.
• A "question" is one request a user sends to Ask Aida. Questions stopped by the user before an answer is given are not counted.
• Prices exclude taxes. We don't charge sales tax today; if that changes, we will add applicable taxes to future invoices with notice.
• We may change prices with at least 30 days' notice by email; new prices apply from the next billing period.

5. Billing, renewal and cancellation

• Payments are processed by Stripe. The subscription renews each month until cancelled.
• The Customer can add or remove seats and cancel at any time in the billing portal. Cancellation takes effect at the end of the current billing month; fees already paid are not refunded, except where the law requires.
• If a payment fails, we will notify the billing contact. If it is not resolved within 7 days, we may pause access until it is.

6. Acceptable use

The Customer and its users must not:

• try to see data that their Aida permissions don't allow, or another company's data;
• try to make Ask Aida change data, bypass its safeguards, or attack or overload the service;
• share seats or sign-in codes, or resell access;
• use Ask Aida for anything unlawful.

We may suspend a user or account that breaks these rules, with notice where practical.

7. Customer data

• The Customer owns its data. We use it only to provide and support Ask Aida, as described in the Ask Aida Privacy Policy.
• We don't sell Customer data, and our AI provider does not use it to train its models.
• Questions and answers are deleted after 30 days.

8. AI answers

Ask Aida's answers are generated by AI from the Customer's Aida data and may be incomplete or wrong. They are information, not financial, tax, legal or accounting advice. The Customer should check important figures in Aida before relying on them for decisions, filings or payments.

9. Availability and support

We aim to keep Ask Aida available at all times but do not guarantee uninterrupted service. Planned maintenance and outages of Aida or our providers may affect it. Support is by email at info@aidasoft.com.

10. Warranties and liability

• Ask Aida is provided "as is" to the extent the law allows.
• Neither party is liable for indirect, incidental or consequential damages, or lost profits.
• Our total liability under these terms is limited to the fees the Customer paid for Ask Aida in the 6 months before the claim.

11. Ending the agreement

Either party may end the subscription as described in section 5. We may end it immediately for a serious breach of these terms. When it ends, access stops and we delete the Customer's Ask Aida records as described in the Privacy Policy.

12. Changes to these terms

We may update these terms. For material changes we will email the Customer at least 30 days before they take effect; continuing to use Ask Aida after that means the Customer accepts them.

13. Governing law

These terms are governed by the laws of the State of Delaware, and disputes will be heard in the state or federal courts located in Delaware.

14. Contact

Applied Field Services, Inc., 19958 Coastal Hwy, Lewes, DE 19958 · info@aidasoft.com